Terms & Conditions
1. Company Information
Diecast Decals & Spares operates as an e-commerce business based in the UK, selling diecast model accessories, decals, and spares.
2. Product Information
We strive to ensure all product descriptions, images, and prices are accurate and up to date. However, errors may occur. If we discover an error in the pricing or product information of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it for a full refund.
3. Ordering Process
By placing an order, you confirm that all information provided is accurate, and you are legally capable of entering into a binding contract. Orders are subject to availability, and we reserve the right to refuse service to anyone for any reason.
4. Delivery
We currently offer delivery via Royal Mail. Delivery times vary depending on the shipping method selected at checkout and your location. We cannot guarantee exact delivery dates. Diecast Decals & Spares is not responsible for delays caused by the courier or external factors beyond our control.
5. Returns and Refunds
In accordance with UK consumer law:
- Returns Policy: You have the right to cancel your order and return items within 14 days of receiving them, for any reason, under the Consumer Contracts Regulations 2013.
- Condition of Returned Items: Items must be returned in their original, unused condition with all packaging and labels intact.
- Return Process: To initiate a return, please contact us with your order number and details. You will need to cover the return postage costs unless the item is faulty or incorrectly sent.
- Refunds: Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
- Exempt Items: Certain items are exempt from being returned, such as personalised products, unless they are faulty.
6. Cancellations
You may cancel your order at any time before it is dispatched. Once your order has been dispatched, you will need to follow our returns process to obtain a refund.
7. Warranty
Diecast Decals & Spares does not offer any warranties on the products sold beyond those required by law. If your product is faulty, please contact us within 30 days of receipt for repair, replacement, or refund.
8. Intellectual Property
All content on the Diecast Decals & Spares website, including text, images, and graphics, is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Data Protection
We are committed to protecting your personal data. While this document outlines our terms, we handle your data in accordance with our Privacy Policy, which complies with GDPR. Please refer to our Privacy Policy for more information on how we collect, store, and use your data.
10. Limitation of Liability
Diecast Decals & Spares is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the total amount paid for the goods in question.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.
If you have any questions or concerns about these terms, please contact us.